Frequently Asked Questions

Browse the products you love, select the required options, add them to your cart, and complete the checkout using your preferred payment method.

After successfully placing your order, you will receive an order confirmation by email. Please check your spam or promotions folder if it does not appear in your inbox.

Please contact our support team as soon as possible. Changes or cancellations may only be possible before the order has been processed or dispatched.

Available payment methods will be shown during checkout. These may include UPI, cards, net banking, wallets, and other supported online payment options.

Yes, Bisera delivers to serviceable locations across India.

Delivery time depends on your location and courier availability. The estimated delivery timeline will be shared during checkout or after dispatch.

Once your order is dispatched, tracking details will be sent to your registered email address or phone number.

Free shipping is available on orders that meet the minimum order value shown on the website. Shipping charges, if applicable, will appear during checkout.

We try to represent every product as accurately as possible. Slight colour variations may occur due to lighting, photography, and individual screen settings.

Contact our support team promptly with your order number and clear photos or videos of the product and packaging so we can assist you.

Returns and exchanges are subject to Bisera’s Returns & Refunds Policy. Please review the policy page for eligibility, timelines, and conditions.

You can contact us through the Contact Us page, email us at support@bisera.in, or use the available phone or WhatsApp support during business hours.