Return & Exchange Policy

RETURNS & REFUNDS

Everything About Returns

We want you to feel confident while shopping with Bisera. Please review the conditions below before requesting a return, exchange, or refund.

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Return Eligibility

A return request must be raised within 3 days of delivery.
To be eligible for a return, the product must be unused, unworn, and in its original condition with all tags, packaging, and accessories intact.
The item should not show any signs of wear, damage, alteration, or use.

Exchange Eligibility

Exchanges may be accepted for eligible products, subject to availability.
If the requested replacement product is unavailable, you may choose another eligible product or receive a refund according to the applicable policy.

Non-Returnable Items

Products that have been used, worn, altered, damaged after delivery, or returned without their original packaging may not be accepted.
For hygiene and quality reasons, certain items may be non-returnable unless they are delivered damaged, defective, or incorrect.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our support team within 48 hours of delivery.
Share clear photos or an unboxing video showing the product, packaging, and shipping label so our team can review the issue.
After verification, we will arrange an appropriate replacement, exchange, or refund.

Return Process

To request a return or exchange, contact our support team with your order number, reason for the request, and supporting photos or videos where applicable.
Do not send the product back without receiving confirmation and return instructions from our team.
Approved returns must be securely packed to avoid damage during transit.

Refund Process

Once the returned product is received and inspected, we will notify you about the approval or rejection of the refund.
Approved refunds will be processed to the original payment method within 5–7 business days.
The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Shipping Charges

Shipping charges paid at the time of purchase are generally non-refundable.
Return shipping charges may apply unless the product delivered was damaged, defective, or incorrect.
Any applicable deductions will be communicated before the return is confirmed.

Order Cancellation

Orders may be cancelled before they are shipped by contacting our support team as soon as possible.
Once an order has been dispatched, cancellation may not be possible and the applicable return process will need to be followed.